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Press Play and Dive into the How-To Video Below
New to Scentbird and eager to personalize our services according to your preferences? Look no further – we’re here to guide you every step of the way! Whether you’re a fragrance enthusiast or just taking your first dip into the world of fragrance, Scentbird’s queue curation feature empowers you to personalize your olfactory exploration with a touch of fun and flexibility. In this guide, we’ll walk you through the steps to curate your Scentbird queue like a pro, ensuring that every month brings a new scent adventure that you cannot wait to embark on.
To help you master the art of queue curation, we’ve prepared a helpful video below that walks you through the entire process. Just sit back, watch, and get ready to tailor your fragrance journey with ease.
1: START BY FILLING OUT YOUR SCENTBIRD QUEUE
Log into your account at https://www.scentbird.com/subscription/main and fill out your queue for the year by adding fragrances you HAVE to try!
2: SWITCH UP YOUR QUEUE
Priorities change – we get it… Did you know you can edit your queue? Switch the order of your items by holding down the three horizontal lines and arrows on the right side. Drag the product to move it accordingly. You can move your scent to arrive earlier or later.
3: REMOVE A FRAGRANCE FROM THE SCENTBIRD QUEUE
Need to remove an item? Remove a fragrance by hitting the X button to the right of the fragrance. The item below will automatically move up one position.
4: WHAT HAPPENS IF YOUR QUEUE IS EMPTY
Is your queue empty? Not to worry. If a fragrance isn’t selected in your queue for a specific month, we’ll send you the featured perfume or cologne of the month.
Follow us on Instagram and TikTok for more fragrance tips and tricks!
53 comments
Where is my first fragrance?
We can imagine how excited you must be to received your order, Noelle. 🤗 The tracking information can be found in your Order History here: https://www.scentbird.com/profile/order-history. Alternatively, you can reach us at support@scentbird.com and we’ll check the status from our end for you! 💋
where is my fragrance
We’ll be delighted to assist you in tracking the progress of your order, Silvano 😊. Kindly send us an email at support@scentbird.com or simply DM us via Instagram or Facebook, including your Scentbird email address and shipping address. Our team will promptly address your inquiry and provide you with a response. We look forward to hearing from you! 💌
I can’t wait for this
💣💥🔥
Your layout is very difficult to understand. I will not recommend Scentbird to any of my colleagues until you fix it. I’ve already picked my first fragrance but it’s saying that I have not.
Hi Jeffrey 👋 Your feedback is much appreciated! We’ll forward it over to our Development Team. If you have any details of what you’d like to share with us, what needs to be corrected, etc. feel free to email us at support@scentbird.com 📩 We’ll dive right in and work on improvements. Thanks a bunch! 💕
Please do not send me nomore fragrance after the first order of 8.97
It is surely possible to cancel your subscription if you no longer want it, Cheryl. Rest assured that our Team is always here for you in case if you ever need your subscription to be canceled 🙌 All you have to do is contact us via our private messaging in social media channels or simply email us at support@scentbird.com 💌 Your request will be resolved as you wish 💕
I paid 9 dollar and change for what can u tell me if my order when Tru
Hi Judy 😊 We’re here and more than happy to assist you, ensuring you get exactly what you’ve paid for. Just drop us an email at support@scentbird.com, include your Scentbird email and shipping address, and our fantastic team will swing into action to make things right in no time. 💌 You can count on us – we’ve got your back! 🙌
Why is it taking so long to send me my sents for this month
We’ll be delighted to assist you in tracking the progress of your order, Jacob 😊. Kindly send us an email at support@scentbird.com, including your Scentbird email address and shipping address. Our team will promptly address your inquiry and provide you with a response. We look forward to hearing from you! 💌
How do I receive the gift card for filling up my queue?
Great question, Rayonna 🙌😊 Do you mind contacting us via Instagram DM/Facebook PM or simply email support@scentbird.com 📩? We’ll provide you with all the deets 📝
I agree with another comment I read above. Your layout IS difficult to understand…and to navigate!! I have NO idea if I’ve done anything right other than give you info on how to take my money. That, unsurprisingly, was pretty simple. Do I do anything more than put my chose fragrances in my queue?? Or are they supposed to go to my cart?? Cus when I tried to transfer them to my cart, I was going to be charged more! Smh! Some help, plz!
We understand how it may be confusing to navigate all our multiple subscription options for the first time, Anthony! For your first month, you have 12 hours to select the product you’d like to receive by adding it to the top of your queue and after that, your queue gets locked and we start prepping your 1️⃣ st delivery. Each month will indicate which product is scheduled to ship. If you still have any questions, please email us at support@scentbird.com or message us on any of the Social Media platform that you have and we’ll be with you shortly! 💗
Now I’m kind of getting concerned seeing all these comments that are not good about your company after I just put money towards it and picked out my fragrances. I’m low income I’m on a fixed income, so this better not be a scam.
Please don’t be worried – we gotchu, Melissa! 🤗 We really hope you experience our service and will make up your mind based on your own run with us! Feel free to DM us via our social media channels in case if you have questions or queries! We’ll be glad to help you out and fix every problem you might have! 🙌✨
Hey, how are you did you ever receive your order from Scentbird ?
The cart shows any additional items other than your queue. For instance, if you want to get extra cases, things in the gift area, or full-size perfumes. The queue is where your monthly stuff is done, and it will show if your next month is being processed or shipped. Hope that helps.
Did anyone on here ever receive anything from Scentbird at all?
We have over 600,000 recurring monthly subscribers who receive their orders on a regular! Give us a try, we’re sure you’ll be delighted. Score the 50% off your first subscription month today! ✨
Yes, I have always received my order. Sometimes it’s a little into the next month when I get it, but that may be because it was around the holidays. I did pause my subscription for a few months until our budget could allow it again.
We understand that everyone needs a break, Marla. That’s exactly why the introduced the Skip a month option. Come back when you’re ready! 💓
I need to cancel, that lind You sent me to does not give me a cancelation option
We’ve canceled the auto-renewal of your subscription as you requested, Marisol. We already miss you! 💔
My package says it was delivered but in Texas I’m in Cali I’ve been trying to get in touch with anyone but still no luck…
Hi Gisela 😊 Really sorry to cause confusion with the tracking details 🙌 Let us provide some clarity ➡️ there was a technical hiccup with DHL, but it’s sorted now. Rest assured, your package is en route to the correct address (as per your account) ❗ The tracking might be a bit off, but no worries there. The correct tracking is already available in the Details section of the tracking. If your order didn’t reach you within 10 business days, feel free to contact us via email: support@scentbird.com or DM us here and we’ll arrange a replacement 📦🤗 Thank you for your understanding!
Please help….pretty confused..need perfume or money back
Hi Karlene, here to help 🙌 Could you please email us via support@scentbird.com or send a private message via our social media channels so we could look into this case and assist you further? 💌 Thank you so much!
I’ve added about 10 more scents to my queue in the last week but they are not appearing at the bottom of my queue. They only appear if I delete a scent. Are you limited in how many scents you can have in your queue? Or is this a glitch in your site/app?
We do have a limitation that prevents you from scheduling more than a year in advance, Tony. 🌹 The change was introduced solely for more comfortable visibility and overall better experience!
Could you bring the full queue back please? I’ve added some limited edition scents that I now can’t access because I’m beyond the “limit”. I don’t want to have to delete half my queue to find it and drag it to the top. Please? This sucks!
No worries, Anjee 😊🙌 Our excellent Team can help you with that! All you need to do is send an email with your request over to support@scentbird.com 📩 Thank you! 💗
Lovely sexy flirty
Today I took the offer of $9 and some change. I thought that included my preferred fragrance, but email says 12 hours to pick my first fragrance. Then says I’ve already picked it. So what actually did I pay for? I’m more than confused!!! Please advice!
Hi Annise 👋 As a subscriber with Scentbird, you have full control of your queue and what you’ll receive in your orders ✨ You absolutely can edit and re-arrange your queue to your needs ❤️ Just keep in mind to make queue adjustments before it gets locked for the month (a day prior to your billing date) 😊 Your paid $9 and you’ll receive the first fragrance from your queue within the 10 business days from paying for your first month’s subscription ✨ Rest assured, we’ll send you an email notification once it’s on its way, along with instructions on how to track it down ❤️. If you’d like an update on your order, please feel free to reach out to us at support@scentbird.com 💌. We’ll be more than happy to assist you 💖
D&g light blue woman
🥳
Yeah this sucks I paid 9$ then i was charged more then that and I have 12 hours to pick my stuff but now it’s getting ready to sent so I paid all this money for what? I’m confused so I can’t pick my perfume this is crazy. Please help I don’t want to pay all that money and I can’t even pick my perfume or cologne. Better yet I want to cancel it please this is ridiculous please cancel
Hey Mynor! So sorry for any confusion regarding your billing and order.😟 As a subscriber, you have full control over what you receive in your monthly order. Your subscription creates an order automatically; we always ship the items in the order that you have arranged them in your queue, as long as your subscription is active. New subscribers have 12 hours from the time they subscribe to choose and make changes to the item(s) in their first shipment before the order starts processing.🕛 When the queue is left empty, we ship our featured fragrance of the month by default, selected by our fragrance experts. An extra charge can only pop up when you upgrade your subscription or add premium items for that month, but we’ll always give you a heads-up. Just hit us up at support@scentbird.com📧, and we’ll get it cleared up for you and get you the fragrance you really want!🫶
My first scentbird was amazing I love it waiting on the next one…
So glad you loved your first fragrance. It’s so important to us 🤗🥰
What a scam!!! Not one single designer fragrance to choose from!!!
We’ve got a selection of over 600 designer and niche scents waiting for you. Think Gucci, Versace, Burberry, Ariana Grande, Dolce&Gabbana, and more! 😍 Try out our Smart Search feature. It lets you filter by brand, notes, bestsellers, and tons of other options! 🌟🫶🌞
Why am I not getting the scents I picked in my queue? 3 months in a row I got different scents than what my queue said I was supposed to get.
Oh, no!😟 That definitely shouldn’t be happening. Your queue should match up exactly with what’s shipped each month, unless the item is out of stock. Shoot us a quick message or email at support@scentbird.com, and we’ll check it out to make sure everything lines up as it should 🫶 Thanks for letting us know! 😊
Dear, Scentbird
I recently was supposed to receive a package yesterday night (Wednesday December 5, 2024) from you (7 virtues coconut sun .27 ounces and a Scentbird perfume case) however UPS came and left a note saying a signature is required and that it would deliver the next delivery day. I checked the website and it says a signature isn’t usually required. When I called the UPS center they said the package should have been left and that the next step would be to contact you guys for compensation. I also filed a claim on UPS center and they also affirmed it was lost. I’m quite upset about this since i was quite excited to get my package and I used the Black Friday deal to get my discounted perfume so I was really hoping you guys would still be able to send my package? I really want to continue my Scentbird subscription but this experience makes me really want to discontinue it. I’m very upset about this experience and I hope you guys will still send my original package.
Sincerely,
Caroline Buster
Hey Caroline! We don’t use UPS for our deliveries. Looks like our agent was able to clear this up for you 🥰 Whenever you need help, we’re super quick to respond via email at support@scentbird.com💌 or through a DM on our social media accounts!
I’m sorry I meant to say Wednesday December 4* 2025
2024